Welcome to our FAQ section. We have compiled this information to provide clarity on our digital item packs, our delivery procedures, and our operational policies.
General Information
What type of products do you offer? We specialise exclusively in digital in-game item bundles designed for the single-player rolling ball obstacle course game. Our entire catalogue consists of virtual goods; we do not offer or dispatch any physical merchandise.
Is this a subscription service? No. Every transaction on our store is strictly a one-time purchase. We do not operate subscription models, and you will not be enrolled in any automatic or recurring billing cycles after purchasing an item pack.
Delivery and Fulfilment
How will I receive my item pack? Our operations follow a direct electronic delivery model. Once your order is processed, the digital item pack and any relevant instructions are dispatched directly to the email address you nominated during checkout. The transaction is considered complete once this email is sent from our system.
How long does the digital delivery take? Under standard operational conditions, the electronic dispatch occurs promptly following the completion of your order. You can generally expect to receive the email shortly after purchasing.
I have not received my delivery email. What should I do? If you do not see the email in your primary inbox, we strongly recommend checking your ‘spam’, ‘junk’, or ‘promotions’ folders, as automated delivery messages are occasionally diverted by email service providers. If you are still unable to locate it, please contact our support team with your order reference number, and we will assist you in retrieving your digital items.
Orders and Returns
Can I change my email address after placing an order? Because the electronic dispatch often occurs shortly after order processing, modifying the delivery email address can be difficult. If you realise you have entered an incorrect email address, please contact our support team immediately. We will endeavour to assist you, provided the digital items have not already been dispatched to the original address.
Can I cancel my order or request a refund? Due to the non-tangible nature of digital goods, standard cancellation policies differ from those for physical items. By placing an order and consenting to immediate digital delivery, you waive the standard 14-day statutory right of withdrawal. Once the email containing your items has been dispatched, the sale is considered final. We review requests for replacements or refunds only in specific instances, such as verified non-delivery or if the digital files are fundamentally defective. Please review our Return and Refund Policy for comprehensive details.
Contact and Support
How can I contact customer support? If your inquiry is not addressed in this FAQ, our team is available to assist you. Please reach out to us using the following contact details:
- Email: rolling@swiftorbitplay.com
- Telephone: +65 3129 8200
When contacting us regarding an existing purchase, kindly include your order reference number in your correspondence to help us locate your details efficiently.