This Digital Delivery Policy outlines the procedures by which BOXYZ PTE. LTD. fulfils orders for our in-game item bundles. As our catalogue consists solely of virtual items, please note that no physical goods are involved, and consequently, no traditional postal or courier services are utilised.
1. The Delivery Workflow
Our operational workflow is structured to deliver your digital items efficiently. The procedure operates as follows:
- Order Processing: Once you have placed an order and the transaction has been processed, our system prepares your digital items for dispatch.
- Electronic Dispatch: The digital item pack, alongside any necessary instructions for use, is transmitted directly to the email address you nominated during the checkout process.
- Fulfilment Completion: The delivery process is deemed fulfilled, and the transaction concluded, at the exact moment the electronic message containing your digital items is dispatched from our mail servers to your provided email address.
2. Delivery Timeframes
We aim to dispatch all digital orders promptly following a successful transaction. Under standard operational conditions, customers can expect to receive their delivery email shortly after completing their purchase. Please be aware that occasional variances in delivery times may occur due to standard system processing cycles or standard email network routing.
3. Customer Responsibilities
To ensure the smooth receipt of your digital items, it is essential that you provide an accurate and actively monitored email address at checkout.
If you do not see the delivery email in your primary inbox shortly after purchase, we strongly advise checking your ‘spam’, ‘junk’, or ‘promotions’ folders, as automated delivery emails are occasionally filtered by email service providers.
4. Resolving Delivery Issues
If you have checked your email folders and still have not received your digital item pack within a reasonable timeframe, please reach out to our customer support team.
When contacting us, kindly provide your order reference number and the email address used for the purchase. Our team will review our internal dispatch logs to verify the status of the electronic delivery and take appropriate steps to assist you in receiving your digital goods.
5. Contact Information
For any inquiries regarding the delivery of your digital items, please contact us using the details below:
- Email: rolling@swiftorbitplay.com
- Telephone: +65 3129 8200
- Company Name: BOXYZ PTE. LTD.
- Company Registration Number: 202216614R
- Registered Address: 18 Robinson Road, #20-02, Singapore 048547