Due to the digital nature of the item packs provided by BOXYZ PTE. LTD., our return procedures differ from those applicable to physical merchandise. Please review the following policy carefully to understand how digital transactions are managed.
1. Digital Goods and the Right of Withdrawal
Our store exclusively offers digital in-game item packs, which are delivered directly to the email address provided at checkout. We do not dispatch any physical items.
Under standard consumer protection frameworks in various jurisdictions, including the European Union and the United Kingdom, consumers typically possess a 14-day right of withdrawal (often referred to as a “cooling-off” period) for distance contracts. However, specific exemptions apply to the supply of digital content that is not provided on a tangible medium.
2. Waiver of the 14-Day Right of Withdrawal
By placing an order for a digital item pack on our website, you provide your express consent for the immediate commencement of the digital delivery process.
You formally acknowledge and agree that once the electronic delivery has begun—specifically, the moment our system dispatches the email containing your digital goods—you forfeit your statutory 14-day right of withdrawal. Because digital content cannot be physically returned once it has been transmitted, all completed digital sales are considered final.
3. Refund Eligibility
As the digital item packs are considered fulfilled the moment the email is dispatched, we generally do not offer refunds for changes of mind, mistaken purchases, or a lack of understanding of the item requirements outlined in the product descriptions.
We will, however, review requests for a refund or a replacement item pack under the following limited circumstances:
- Non-Delivery: If the email containing your digital item pack fails to reach your inbox, and our internal server records confirm that the electronic dispatch was unsuccessful.
- Defective Content: If the digital items provided are fundamentally inaccessible or materially differ from the description provided at the time of purchase.
4. How to Report an Issue
If you encounter an issue that you believe falls within the eligible criteria mentioned above, please reach out to our customer support team within 7 days of the transaction date.
To help us assist you efficiently, please include your order reference number and a detailed explanation of the issue. Our team will review the correspondence and endeavour to provide a timely and appropriate resolution, which may involve resending the digital files or issuing a refund.
5. Contact Information
For any inquiries regarding this policy or an existing order, please direct your correspondence to:
- Email: rolling@swiftorbitplay.com
- Telephone: +65 3129 8200
- Company Name: BOXYZ PTE. LTD.
- Company Registration Number: 202216614R
- Registered Address: 18 Robinson Road, #20-02, Singapore 048547