At swiftorbitplay, operated by BOXYZ PTE. LTD., we provide entirely digital, virtual item packs delivered via email for single-player games. Because our products are non-physical and delivered instantly upon transaction confirmation, our refund and return procedures are structured to align with international digital commerce regulations.
1. Nature of Digital Goods
All items available on www.swiftorbitplay.com are intangible virtual assets. Unlike physical merchandise, digital files cannot be physically returned, restored, or restocked once they have been transmitted. Therefore, all completed transactions are considered final, save for the specific statutory exemptions outlined below.
2. European Right of Withdrawal and Explicit Waiver
Under the European Union and United Kingdom consumer protection frameworks, consumers generally maintain a 14-day cooling-off period for online purchases. However, specific statutory regulations apply to the supply of digital content that is not supplied on a tangible medium.
- Commencement of Delivery: By placing an order on our Website and finalizing your checkout, you express your explicit prior request and consent for the digital fulfillment process to begin immediately.
- Waiver of Right: You explicitly acknowledge and agree that once the digital delivery of the virtual item pack has commenced via email, you waive your statutory 14-day right of withdrawal and your right to a refund without reason.
- Pre-delivery Cancellation: If you wish to cancel an order before the fulfillment email has been generated and dispatched by our automated system, please contact our customer support team immediately to request a transaction reversal.
3. Defective or Damaged Digital Files
We test our virtual item packs to confirm they function correctly within their specified single-player environments. In the exceptional event that a digital file is broken, corrupted, or technically defective upon delivery, the following steps apply:
- You must report the issue to rolling@swiftorbitplay.com within 14 days of the purchase date, providing your order reference and a description of the technical fault.
- We will investigate the report and, where a validated file defect is found, our team will provide a corrected replacement file sent directly to your email inbox.
- If we are unable to rectify the technical defect within a reasonable timeframe, a full reversal of the specific one-time payment will be issued to your original payment method.
4. No Subscriptions or Dynamic Fees
As stated across our legal terms, all purchases on this Website are standalone, one-time events. There are no ongoing membership plans, rolling billing structures, or automated account debits. As there are no recurring cycles, customer-initiated cancellations for future months are not required.
5. Contact Details for Support
For any questions regarding order fulfillment, file downloading, or technical clarity regarding your digital asset pack, please get in touch with our administration:
- Operating Corporate Entity: BOXYZ PTE. LTD.
- Registered Address: 18 Robinson Road, #20-02, Singapore 048547
- Customer Assistance Email: rolling@swiftorbitplay.com
- Inbound Line: +65 31298200