This Privacy Policy describes how BOXYZ PTE. LTD. (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.swiftorbitplay.com (the “Website”).
We are committed to processing your personal data responsibly and ensuring compliance with applicable data protection legislation, including the European General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA).
1. Age Restriction and Threshold
The Website and the virtual item packs available through our store are strictly intended for individuals who are at least 18 years of age. We do not knowingly market to, contract with, or collect personal data from individuals under the age of 18.
By initiating a purchase or submitting your details on this Website, you represent and confirm that you are at least 18 years old and possess the legal capacity to enter into a transaction. If we discover that an individual under the age of 18 has provided personal information or initiated a transaction without valid parental supervision, we will take immediate steps to remove such details from our systems and cancel any pending digital delivery.
2. Information We Collect
To execute your order and maintain the operation of our website, we collect specific categories of information:
- Identity and Contact Data: This includes your full name, billing address, and your email address. An accurate email address is strictly required to facilitate our order fulfillment process.
- Transaction Data: This includes details regarding the virtual item packs purchased and the payment confirmation tokens provided by our payment processors. We do not store full credit card numbers on our servers.
- Technical Data: When you browse our website, we automatically receive your internet protocol (IP) address, browser details, and operating system information.
3. Cookies and Tracking Technologies
We use cookies to ensure our website functions correctly and to assess user interactions. Visitors can manage their cookie preferences through their browser settings or our front-end notification banner. We classify our cookies as follows:
- Essential Cookies: Required for core website functions, such as managing your shopping basket and processing secure checkout transactions.
- Performance/Analytical Cookies: These cookies collect aggregated information regarding how visitors interact with our website. This data helps us understand general traffic patterns, identify technical errors, and improve operational functionality.
- Marketing/Targeting Cookies: These cookies are utilised to understand consumer browsing habits and preferences, allowing for the delivery of relevant promotional materials and tracking across internet channels.
4. How We Use Your Information
We process your personal data under legal grounds outlined in data protection laws, specifically to fulfill our commitments to you or to meet our internal regulatory responsibilities:
- Order Fulfillment: To process your payment and deliver the purchased single-player digital game item packs directly to your provided email address.
- Administrative Communication: To send order confirmation emails, respond to direct support enquiries, or supply transaction updates.
- Regulatory Compliance: To maintain precise accounting registers, compile transaction histories, and satisfy tax requirements in Singapore and Europe.
5. Data Retention and Security
We retain your personal data only for as long as necessary to complete your order, provide customer assistance, and fulfill our legal and accounting obligations under Singapore and European frameworks.
We implement appropriate administrative and commercial technical measures intended to protect your personal details against accidental loss or unauthorised access. Please be aware that while we employ rigorous industry standard measures, no method of digital transmission over the internet or automated electronic storage can be described as entirely infallible.
6. Your Rights (European Residents)
If you are located within the European Economic Area (EEA), you possess specific statutory rights regarding your personal information under the GDPR:
- The right to access the personal data we hold about you.
- The right to request the correction of inaccurate details.
- The right to request the erasure of your personal data under certain conditions.
- The right to restrict or object to specific processing activities.
To exercise any of these legal rights, please contact our team using the email address listed below.
7. Corporate Contact Details
For any enquiries regarding this Privacy Policy or the management of your personal details, please contact us directly:
- Operating Entity: BOXYZ PTE. LTD.
- Company Registration Number: 202216614R
- Registered Address: 18 Robinson Road, #20-02, Singapore 048547
- Customer Support Email: rolling@swiftorbitplay.com
- Contact Number: +65 31298200