This Payment Terms and Billing Policy outlines the procedures and standards governing transactions conducted on our website. Our objective is to maintain a clear, compliant, and well-regulated transactional environment for all customers.
1. Corporate Registration and Billing Identification
- Corporate Identity: This website is owned and operated by BOXYZ PTE. LTD., a corporate entity officially registered and incorporated in Singapore.
- Billing Descriptor: To maintain consistency and clarity in financial records, the billing descriptor displayed on your bank or card statement will explicitly show our corporate name: BOXYZ PTE. LTD.
2. Payment Processing and Transaction Monitoring
- Independent Processor: We utilise Stripe as our primary transaction processor to execute customer payments. Please note that Stripe operates strictly as an independent financial processing infrastructure and is not a commercial partner or joint venture associate of our company.
- Risk Assessments: The payment processor regularly conducts standard risk assessments and monitors transaction activities for any anomalous or irregular patterns to uphold standard operational integrity.
- No Account Mandate: Customers are not required to create or log into a Stripe account to complete a transaction. Payments are processed directly using your preferred eligible payment method.
- Order Fulfilment: Upon the successful verification and completion of your payment, the timeframe for the electronic dispatch of your items will follow the schedules outlined in our standalone Digital Delivery Policy.
3. Data Protection and Cookie Compliance
In strict compliance with Singaporean and European data protection regulations, we are committed to the lawful management of customer information:
- Data Management: Our data practices are fully transparent and aligned with legal mandates. For explicit details regarding how customer information is handled during a transaction, please consult our Privacy Policy page.
- Cookie Consent: Our website utilizes a standard cookie consent banner. Non-essential cookies are completely deactivated by default and will only be deployed if a visitor explicitly selects the “Accept” option on our banner.
4. Accepted Methods of Payment
We accept a variety of standard payment options to facilitate your purchase, including:
- Major credit and debit cards: Visa, Mastercard, and American Express.
- Digital and mobile wallets: Google Pay and other major compatible mobile payment wallets.
5. Customer Support Timelines
Should you have any inquiries or require clarification regarding a transaction or billing line item, please contact our support team via email. We endeavour to review and respond to all billing-related correspondence within 24 to 48 hours.