This document outlines the payment procedures and transaction terms for www.swiftorbitplay.com (the “Website”), operated by BOXYZ PTE. LTD. We conduct our digital retail operations in strict accordance with the regulatory and financial frameworks of Singapore and Europe.
1. Merchant Identity and Billing Descriptor
We are a formally registered corporate entity in Singapore. The administrative and corporate information displayed on our Website corresponds directly with our official payment processor registration records. When you complete a one-time purchase for a digital item pack, the transaction will be reflected on your bank or credit card statement under the specific billing descriptor: BOXYZ PTE. LTD.
2. Payment Processing Mechanics
All financial transactions on our Website are processed directly by Stripe. Please note that Stripe acts exclusively as our payment processing provider and is not a corporate partner of our business.
You are not required to create, possess, or log into a Stripe account to complete your transaction. To maintain operational integrity and comply with international financial regulations, Stripe routinely conducts transaction risk assessments and actively monitors for anomalous or irregular payment activity.
3. Accepted Payment Methods
To facilitate straightforward and compliant transactions for our European consumer base, we accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Selected Electronic Wallets
4. Transaction Finalisation and Delivery Timeline
Once your payment is successfully authorised and the transaction is concluded, the fulfilment of your order will commence immediately. The specific timeframes for the email dispatch of your virtual item pack are governed entirely by our Digital Delivery Policy.
5. Data Protection and Cookie Consent
We are committed to processing your information responsibly, adhering to the data protection regulations of Singapore and the European region. For comprehensive details regarding your data rights, please refer to our dedicated Privacy Policy.
Furthermore, we operate a strict opt-in framework for website tracking. As presented on our Website’s cookie banner, we will only deploy non-essential cookies to your device after you explicitly provide your consent by clicking the “Accept” button.
6. Payment Enquiries and Administrative Support
Should you have any questions regarding a charge on your statement, a declined transaction, or the payment methods available, please direct your enquiries to our administrative team.
- Operating Corporate Entity: BOXYZ PTE. LTD.
- Customer Assistance Email: rolling@swiftorbitplay.com
- Response Timeframe: We aim to reply to all email enquiries within 24 to 48 hours.
- Administrative Line: +65 31298200